TL;DR
- Safaricom Home Fibre Packages in 2025 include five distinct packages tailored to meet various needs, including Bronze, Silver, Gold, Diamond, and Platinum.
- Recent package updates include faster speeds and the addition of a 1,000 Mbps Platinum package for heavy users.
- Customers can check availability, pay via M-PESA, and manage subscriptions through the MySafaricom App or USSD *400#.
- Installation is free for new subscribers, and a Wi-Fi router is included.
As of January 2025, Safaricom continues to provide fast and reliable internet services through its Home Fibre packages.
Late last year, the company revamped its offerings to better align with customer needs, increasing internet speeds and introducing new options such as the ultra-fast Platinum package.
Below are the current Safaricom Home Fibre packages and rates, ensuring customers get value for their money.
Safaricom Home Fibre Packages and Rates 2025
Note: The Platinum package, introduced in September 2024, offers ultra-fast speeds suitable for heavy users such as gamers and content creators. The Fair Usage Policy (FUP) limits and post-FUP speeds for the Platinum package are not specified.
Frequently Asked Questions (FAQs)
1. How do I contact Safaricom Home Fibre?
You can reach Safaricom Home Fibre support through the following channels:
- Phone: Dial 400 from your Safaricom line.
- Email: [email protected]
- Twitter: @SafaricomPLC / @Safaricom_Care
- Facebook: Safaricom PLC
2. How much is Safaricom Fibre installation?
Safaricom provides a Wi-Fi router with both wireless and LAN capabilities upon subscription. There are no installation charges for new customers.
3. How do I pay for Safaricom Home Fibre?
You can pay for your Home Fibre subscription using M-PESA:
- Go to the M-PESA Menu.
- Select ‘Lipa na M-PESA’.
- Choose ‘Paybill’.
- Enter 150501 as the Business Number.
- Enter your Fibre account number.
- Enter the amount you wish to pay.
- Enter your M-PESA PIN and confirm the details.
- You will receive a confirmation SMS from M-PESA for the transaction.
4. How do I know if Safaricom Fibre is available in my area?
To check if Safaricom Home Fibre is available in your area, you can:
- Visit the Safaricom Home Fibre website and enter your location details.
- Contact Safaricom customer care by dialing 400.
- Visit a Safaricom shop or dealer outlet for assistance.
5. How do I check my Safaricom Home Fibre bill?
You can check your Home Fibre bill through the following methods:
- MySafaricom App:
- Open the app and select the ‘Home Internet’ tab.
- Choose ‘Home Fibre’ to view your account details and bill.
- USSD Code:
- Dial *400# from your Safaricom line.
- Select ‘Manage Account’ to view your current bill and subscription details.
For more detailed information, you can visit the Safaricom Home Fibre FAQ page.
